Frequently Asked Questions

$500 for deliveries and $1,500 for full-service staffed events.

Yes, our company is covered by a $5,000,000 commercial liability insurance. Please let your event coordinator know if you need to be added as an additional insured to our policy for a specific event.

A 25% deposit is required to confirm your event. The remainder of your payment is due 10 business days prior to your scheduled event date. We prefer payments via e-transfer, cheque, cash, or wire.

We also accept Visa, Mastercard, and Amex with a 2.9% credit card processing fee. A credit card processing fee does not apply to online orders or regular clients with a credit card on file.

We understand that unexpected events can occur, and if you need to reschedule your event for any unforeseen reason, we can happily work with you to find a mutually beneficial date to reschedule your event (although no guarantees can be made during peak periods).

If an event is cancelled 30 calendar days prior to the scheduled event date, the deposit and any other payments will be credited in the client’s favor towards any future events that are held within 12 months from the scheduled event date.

If an event is cancelled between 30 and 14 calendar days before the scheduled event date, the deposit and any other payments will be forfeited.

If an event is cancelled within 14 calendar days of the scheduled event date, the deposit and any other payments will be forfeited, and the client will be charged 100% of the catering estimate.

The final guest count is needed 10 business days prior to your scheduled event. Last-minute major changes to guest counts cannot be guaranteed. Whether your event is for 10 or 10,000, we are excited to be part of it.

Our insurance mandates that food is not left behind after events. This is enforced for food safety purposes. However, if you’d rather us leave the food behind, a waiver form needs to be signed. Please contact your event coordinator for further details.

Absolutely. Each staff member is typically required to be scheduled for a 5-hour minimum. We do not have a minimum requirement for the total number of staff however. Whether you need a single server or many more, we can arrange the needed staff for your event.

Absolutely. Whether you need a simple set up or something more elaborate in chafing dishes and china, we can make it happen. We can also provide clean-up services should you need them. Additional costs apply for our set up and clean up service.

Yes, we cater to events outside of the GTA. Event locations outside the City of Toronto are subject to additional fees to cover the cost of transportation and travel time for staff members. Please reach out to us for more information about your specific event location.

$1500 for on-site BBQ catering and $200 for drop-offs and pick-ups.

Yes, please reach out to us for a customized kid’s menu.

Live on-site BBQ catering is typically self-contained; therefore, we do not require water and electricity. More elaborate BBQ events could need water and electricity. Please reach out to us at orders@bigcitycatering.ca to discuss your event.

Yes, we offer everything from a soft bar to premium liquor and high-end cocktails. We also provide Smart Serve certified bartenders for your event. Each bartender is typically scheduled for a 5-hour minimum.

Should your event require it, a list of required rentals will be compiled and a rental estimate will be provided. To streamline payments for our guests, we accept payments for rentals with the catering quote.

Definitely, items are packed in eco-friendly and sustainable containers for easy setup and service.

Absolutely, pick-ups are always easy and free of charge at our Toronto location. We’d also be happy to load your order into your vehicle while you wait.

A service fee is not a tip. It covers the cost of your event’s coordination, operational, and administrative aspects. If you’d like to arrange a tip, please contact your event coordinator.

Our menus have dairy-free, gluten-free, vegetarian, and vegan options. We also provide Kosher-style catering and can arrange Halal meats for your event. Please note that we do not operate out of a nut-free facility.

Do you have custom or curated menus? Absolutely, we’d be delighted to share our vast experience through a curated menu. If you’re planning a baby shower, a backyard party, or something else and are not sure what to order, please reach out to us at orders@bigcitycatering.ca, and we’ll be sure to send over a curated menu.

For deliveries, 24 hours for regular clients and 48 hours for new clients. 3 business day notice for set ups and clean ups.

Absolutely! Please check out our menus.

Absolutely! Please check out our menus.